Privacy Policy

Privacy Policy

I. Introduction

Cointd is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide when using our website and trading services. By using our website and services, you acknowledge that you have read and understood the contents of this policy.

II. Information We Collect

During your visit to or use of our website and trading services, we may collect, store, and process the following types of personal data. This includes information provided directly by you as well as information we collect during your use of the services:

a. Personal information provided by you: To complete account registration, identity verification (KYC), and compliance reviews, we may collect personal information provided by you, including but not limited to: your full name, residential address, date of birth, nationality, photocopies or photos of government-issued identity documents (such as ID cards or passports), and facial recognition biometric data.

e. Google User Data: When you choose to sign in using Google OAuth, we collect limited information from your Google account, including your email address, profile name, and profile picture. This information is used solely for authentication and account identification purposes. We do not access, store, or share any other data from your Google account.

b. Transaction data: Detailed information related to payments and other transactions.

c. Automatically collected information: When you interact with our website and services, we may automatically collect certain information, such as your IP address, browser type, operating system, and referring URLs.

d. Cookies and similar technologies: To ensure website security, optimize user experience, and conduct analytics, we use Cookies and similar tracking technologies. You can manage your Cookie preferences through your browser settings; however, please note that disabling certain key Cookies may affect the normal operation of the website's core functions.

III. Use of Information

We use the collected information for the following purposes:

  1. To provide and improve our services: We use your personal information to deliver the services you have requested, process transactions, and provide customer support. Additionally, we analyze data to continuously improve and optimize our website and services.
  • Google User Data Usage: Information obtained from your Google account is used exclusively for user authentication and account access. We use your email address to identify your account, your profile name and picture to personalize your user experience on our platform. We do not use Google user data for any other purposes, including marketing, advertising, or sharing with third parties except as described in this policy.
  1. To communicate with you when necessary:

a. Service communications: We may use your contact details to send you important notices and updates regarding our services (such as security alerts, policy changes, and transaction confirmations). These communications are necessary for the use of the service and typically cannot be opted out of.

b. Marketing communications: With your prior explicit consent (e.g., checking a consent box), we may use your email address to send you information regarding new features, special offers, or other information we believe may interest you. Every marketing email will contain clear unsubscribe instructions, and you may unsubscribe for free at any time.

IV. Disclosure of your personal data

Except as explicitly provided in this Privacy Policy, we will never sell or disclose your personal data to any other company or organization for commercial or other purposes.

However, we reserve the right to disclose your personal data at any time under the following circumstances:

  • To comply with legal obligations: To respond to legally binding requests issued by courts of competent jurisdiction, government agencies, or other legal process entities;
  • To maintain security and compliance: To reasonably prevent, investigate, and address specific security threats against our network, suspected fraud, or illegal activities;
  • Sharing with service providers: We may provide your personal information to contractually bound third parties who provide services to us (such as cloud hosting providers, customer support platforms, KYC verification providers, and data analytics providers). These service providers may process your data only according to our instructions and for the purposes described in this policy;
  • To enforce agreement rights: To enforce our Terms of Service or other applicable agreements between us and you;
  • To protect the rights and interests of all parties: To protect the rights, property, and safety of us, our users, or the public from infringement, where required or permitted by applicable law;
  • With user consent: Where we have obtained your prior explicit consent.

V. Security Measures

We have implemented industry-standard security measures committed to safeguarding the confidentiality of your personal information and preventing it from loss, misuse, alteration, or destruction.

However, please be aware that no method of data transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

VI. Data retention

We will retain your personal data strictly for the period necessary to fulfill the purposes of information collection. This period covers requirements for legal compliance, financial audits, and potential dispute resolution. Once the necessary retention period has expired, we will take measures consistent with industry standards to timely destroy or anonymize your personal data.

VII. Third-party links

For your convenience, our website may display or link to third-party websites, products, or services. Please note that these third-party operators are governed by their own independent privacy policies and terms.

We urge you to review and understand all policies and terms of any third-party service before proceeding to use it. We cannot intervene in the content or behavior of any third-party websites.

You hereby acknowledge that we are not responsible for any third-party websites. We assume no liability for any issues arising from your access to or use of such websites (including but not limited to their content, policies, failures, and any resulting damages or losses).

VIII. Age limitations

Our website and services are intended solely for users aged 18 and older. If we discover or are informed that a user under the age of 18 has provided us with personal data, we will take immediate steps to delete the relevant data after verification.

IX. User Rights

According to applicable data protection regulations (such as the GDPR), you, as a data subject, have the following rights. To exercise these rights, you may contact us at [admin@cointd.com] to submit a request. We will respond within one month of receiving a verifiable request. To ensure the security of your data, we may require you to provide additional information to verify your identity.

  • Right to Access: You have the right to know and obtain the personal data regarding you that we process.
  • Right to Rectification: You have the right to request that we timely correct inaccurate personal data.
  • Right to Erasure: Where legal grounds exist, you have the right to request that we completely delete your personal data.
  • Right to Restriction of Processing: Subject to legal provisions, you have the right to restrict the way and scope in which we process your data.
  • Right to Data Portability: You have the right to receive your data in a commonly used electronic format and, where technically feasible, request that we transmit it directly to another service provider designated by you.
  • Right to Withdraw Consent: For processing based on consent, you have the right to withdraw your consent at any time; however, this does not affect the lawfulness of processing based on consent before its withdrawal.

X. Cross-border Data Transfers

Our services are global; therefore, the personal data we collect may be processed and stored outside of your country/region. When conducting such cross-border transfers, we will ensure that appropriate safeguards consistent with applicable data protection laws are in place, such as adopting Standard Contractual Clauses approved by the European Commission, or ensuring the recipient country has received an adequacy decision. You agree that your personal data may be transferred to and processed by our global servers.

XI. Google API Services User Data Policy and Limited Use Disclosure

Cointd's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

What Google User Data We Access

When you sign in with Google, we access only the following information from your Google account:

  • Email address
  • Profile name
  • Profile picture

How We Use Google User Data

We use Google user data strictly for the following purposes:

  • Authentication: To verify your identity and enable secure access to your Cointd account
  • Account Management: To create and maintain your user profile on our platform
  • Personalization: To display your name and profile picture in our user interface

Google Limited Use Requirements

In compliance with Google's Limited Use requirements:

  • We do NOT transfer Google user data to third parties, except as necessary to provide or improve user-facing features, comply with applicable law, or as part of a merger or acquisition (with user notice).
  • We do NOT use Google user data for serving advertisements.
  • We do NOT allow humans to read Google user data, except with your explicit consent for specific uses (such as customer support), for security purposes (such as investigating abuse), or to comply with applicable law.
  • We do NOT store Google user data beyond the minimum necessary to provide our services.

Data Storage and Security

Google user data is stored securely using industry-standard encryption methods. Your Google profile information is retained only for as long as you maintain an active account with Cointd. When you delete your account, all associated Google user data will be permanently deleted from our systems.

Your Control Over Google Data

You can revoke Cointd's access to your Google account at any time by visiting your Google Account permissions page at https://myaccount.google.com/permissions. Revoking access will log you out of Cointd and remove your Google profile information from our platform.

XII. Changes to the Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and your continued use of Cointd after such updates constitutes acceptance of the revised policy.

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at [admin@Cointd.com].